Frequently Asked Questions(FAQ)

Payment & Returns

Orders

How thick is the pile of a carpet?

The thickness of the pile varies depending on the style of the carpet. For more info visit the complete faq page

What’s the fluff in my carpet?

It is not unusual for a new handmade carpet to fluff. During the first few weeks, surplus wool that has been trapped in the pile begins to surface and is gradually released. In Persian carpets, this often disappears after 1-2 vacuum sessions, but in Indian-made carpets, it can take a bit longer.

Why do handmade carpets have some imperfections?

Handmade carpets have imperfections since they are handmade, and this adds to the value, interest, and characteristics of the carpet. In nomadic carpets, most variations are not intentional, but simply due to the fact that it is much harder for nomadic weavers to manufacture the carpets than it is for workshop weavers.

The looms used in rural areas are usually very basic horizontal looms placed on the floor, which makes it much more difficult to knot a perfectly symmetrical rug.

Can I borrow a carpet to see if it fits in my home?

It is not possible to borrow a carpet. If you purchase a carpet and find that it doesn’t fit in as expected you can return it within 30 days.

How does your pricing work?

Putting a price on a handmade carpet is very difficult. The price can be decided depending on the quality of the wool, the colors used, the design of the pattern, but of course also if it is an old carpet or a carpet that is hard to find these days. Nomadic carpets for example are much harder to find nowadays making the prices higher on them.

How do I purchase a carpet from your website?

Begin by selecting the carpet you want to buy. Click on the carpet for more detailed information. On the right-hand, you will see the price of the carpet. If the carpet is not sold or reserve, there is a button under the price with the text: “Buy”.

Click on the ”Buy” button to place the carpet in your shopping cart. The shopping cart is shown on the top left-hand side of the website. The same procedure can be repeated as indicated above to add several carpets to your shopping cart.

The next step is to go to the checkout counter. You do this by clicking on the link “Proceed to Checkout” that is visible under the carpets in your shopping cart.

The final step is to choose your payment method. You can pay with a credit card or by bank transfer. Click on the alternative you wish to use and follow the instructions given.

Do you have a catalog for your carpets?

No, we do not have a catalog since all our carpets can be viewed on our website. By having all our carpets on the website it is easier for us to constantly update the information on our carpets, therefore providing more accurate and current information to our customers.

How is it possible to sell luxury carpets at very cheap prices?

There are two main reasons. First is that while we sell carpets around the world but we do not own a retail store anywhere. The second is that we sell products in large quantities and we can offer products at the lowest prices.

How secure are the transactions I make?

The transactions on our website are very secure and we co-operate with Klarna which handles all our Internet payments. All payments are made on a safe encrypted connection for your security and to protect and prevent our customers from fraud. Payments are authorized with a technique to know as 3D-Secure. All payments are also controlled manually for your safety.

We offer two methods of payment by credit card, either VISA or MasterCard; and through advance payment which is made with transactions directly from your bank account to our bank account.

What is 3D Secure?

3D Secure is an umbrella term for a security technology that has been developed by VISA and MasterCard in collaboration. The idea is that the cardholder must identify himself/herself by typing a personal code when purchasing online.

The customer obtains this code from their bank. When using this technology the bank that issued the card assumes responsibility to cover the economic risk in connection with potential fraud.

For more visit the complete faq page.

You can view your orders by clicking on “My Account” which is located on the top of the page and then logging in with your email and password. Here you can view your current and previous orders, and you also have the possibility to track your current shipments. For more visit the complete faq page.

How do I cancel an order?

If you want to cancel an order, please send an email to info@fybernots.com and we will cancel the order and confirm it for you. You can also log in to your account and cancel the order by yourself and if still have any problem then scroll complete faq page.

How can I change my order?

If you want to change an order then send us an email to info@fybernots.com and let us know what carpet, cushion cover, or leather bag you would like instead of the one order. Please note that we can only change orders that have not been sent out and those placed with the option “Bank transfer” meaning that they have not been handled or sent from our warehouse!

For detail complete visit the faq page.

How much does the shipping cost?

We always offer at least one free shipping alternative within the EU. Outside the EU costs vary from country to country and detail information can be found in our “Terms and Conditions”.

How long does the shipping take?

The normal delivery time is 1-5 workdays within the EU and 2-8 workdays to other parts of the world.

Do I need to be home to receive my carpet?

Yes someone needs to be home when the delivery arrives. You can contact DHL for further information about the delivery-time or for help changing the delivery address.

How do I track my order and shipment?

After you have placed your order and it has been packed you will receive a confirmation email from fybernots.com. This email contains shipping information and tracking information. You can use this information to track your order through the DHL website at www.dhl.com. So For more scroll complete the faq page.

You can also track your orders by logging in to fybernots.com using the password and username you register with and click on “My Account”.

Why is handcrafted better?

Handcrafted products can offer higher quality and more attention to detail – but they can give buyers some surprising side benefits as well. 1. Handcrafted Products Are Green. Work done by hand takes less energy than a mass production assembly line, which makes it more environmentally sustainable.

What is the difference between handmade and handcrafted?

So what do the experts say? The American Heritage Dictionary defines “Handmade“ as; made or prepared by hand rather than by machine. It’s a definition of “Handcrafted”; to fashion or make by hand. Merriam Webster: Handmade; made by hand or by a hand process.

Why handmade gifts are special?

Handmade gifts often let the receiver feel that they are loved. … In addition, a handmade gift lets someone feel extra special because rather than giving a store-bought present, you chose to put your time creating something. Without a doubt, the person who will receive it will feel nothing but good vibes

What do you mean by handcraft?

Handcraft products are those that produce things with hands to meet the needs of the people in their locality. Machines are not used.

What are the benefits of handicraft?

• Reusability of waste materials:
• Improves creativity and skills:
• Availability of raw materials:
• Make money with self-employment:
• Strengthens economic growth:
• Minimum investment:
• Environment friendly:
• Good quality and uniqueness:

Is cowhide leather real leather?

Is cowhide leather real leather? Yes, cowhide leather, just like other terms that can be used to identify the leather, is of course “real” or “genuine” leather since the term simply refers to a material coming from the processing and tanning of raw cow skin.

Is cowhide leather expensive?

Cowhide is the most popular leather, and therefore more expensive than cheaper alternatives such as goat and buffalo.

Does cowhide leather last long?

However, if you are looking for something vintage and rustic and at affordable prices which will last for 7-8 years and the shade of brown looks good, then in that case you should go for goat leather bags. Firstly, cowhide is more durable than goatskin. The durability of cowhide can be attributed to its thickness.

How is cowhide leather made?

Leather can be made from the hide of almost any animal including pigs, sheep, goats, and crocodiles. However, the most common hide used is from a cow. … When a hide is prepared, the skin is removed from the animal and then the flesh needs to be removed, which can be done by hand or by using a fleshing machine.

What is top layer cowhide leather?

Top grain leather is the top cut of a cowhide. … The top cut is what we call top grain leather and is the strongest and most valued part of the cowhide. We only sell top-grain leather! However, top grain leather is a general term simply referring to the top cut or layer of the hide.

What is the highest quality leather?

• Full-grain leather is the highest quality grade of leather money can buy. It comes from the top layer of the hide and includes all of the natural grain. …
• Top grain leather is the second-highest grade of leather and has the outermost layer of the hide removed.

 

What can we make from wool?

Since wool is a fiber that is made into thread or yarn, the things made from wool are made from that yarn. Carpets, Rugs, Cushion Covers, and  Handbags.

What are the five uses of wool?

Uses. In addition to clothing, wool has been used for blankets, horse rugs, saddle cloths, carpeting, insulation, and upholstery. Wool felt covers piano hammers, and it is used to absorb odors and noise in heavy machinery and stereo speakers.

What is Wool?

Wool is the textile fiber obtained from sheep and other animals, including cashmere and mohair from goats, qiviut from muskoxen, hide and fur clothing from bison, angora from rabbits, and other types of wool from camelids. Wool consists of protein together with a small percentage of lipids.

What is wool made from?

Wool, animal fiber forming the protective covering, or fleece, of sheep or of other hairy mammals, such as goats and camels. Prehistoric man, clothing himself with sheepskins, eventually learned to make yarn and fabric from their fiber covering.

Is wool better than cotton?

Cotton is also a collection of tightly wound fibers, but with much smoother surfaces. In dry conditions, wool is only slightly better at preserving warmth, but when both materials are wet, wool offers much better insulation because those scaly fibers allow for more air pockets to remain within the fabric.

Which country produces the best wool in the world?

Australia is a leading producer of wool which is mostly from Merino sheep but has been eclipsed by China in terms of total weight. New Zealand (2016) is the third-largest producer of wool and the largest producer of crossbred wool.